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WiFi connected but no Internet? Fix it in 5 min!

A problem we all have encountered ones at least. You can connect to your (new) WiFi network, but you don’t have internet access. We are going to fix the WiFi connected but no Internet problem in 5 minutes.

I have split the solutions in multiple scenarios and listed the most common issue (and solution for it) on top so you can fix your Wifi connection. After you applied any of the following changes it can sometimes take a minute before it has an effect. If you are using Firefox, for example, it will take a minute before Firefox clears it’s own DNS cache.

Only one device can’t connect to WiFi

In most case is it just one device that has problems with internet access. To fix this issue we are going to focus on that device alone. There is no need to restart the router or access point if other devices can connect to the internet.

WiFi connected but no Internet

Device works somewhere else fine

So your laptop is working fine at home or school (or any other location), but not here. We can then safely assume that it’s not an issue with drivers. The most common problems is a problem with the DNS. DNS is responsible to translate a domain name to there corresponding Ip Addresses.

Start with the following steps:

  1. Press Windows key + R ( a Run dialogue box will appear)
  2. Type the following command ipconfig /flushdns and press enter
  3. Check your internet access again

What we just did is flushing all known DNS addresses from your device. This way your computer will request a new (and correct) address from the correct DNS server. It’s normal that you will only see the
the dialogue box for a brief moment (or even not at all).

If you are not an admin in your computer, then you will have to run the command in admin mode. You can do this simply with the following steps:

  1. Press Windows key +X
  2. Select command (admin) or PowerShell (admin)
  3. Type the following command ipconfig /flushdns and press enter
  4. Check your internet access again

Setting a fixed DNS server

Most problems are DNS server related, if flushing the DNS cache doesn’t work, then we can try to set a fixed DNS server. Normally, when you connect to a network, the router will tell your device what DNS server to use. By setting a DNS server statically we tell our computer to always use that particular server.

You can safely change this setting. After you have set a static DNS server, you can still connect to the internet on other networks without any problems.

  1. Right click on your Wireless network icon in the taskbar
  2. Select Network & Internet Settings
  3. Click on Wi-Fi (<network name>)
  4. Select Properties
  5. Select Internet Protocol version 4 (TCP/IPv4) and then Properties
  6. Check the box “Use the following DNS-Server
  7. Enter for prefered DNS-Server: 8.8.8.8 and for alternate DNS-Server 8.8.4.4
  8. Click OK and close the other windows.
  9. Check your internet connection again.

The address 8.8.8.8 and the alternate DNS-Server address are the IP Addresses from the DNS server from Google. These are one of the fastest DNS servers in the world. If you are concern about your privacy or looking for the fastest DNS server for your location, then you should read this article where I tell you more about finding the fastest DNS servers.

Get a new Ip Address with neth winsock reset 

So flushing your DNS or setting a static DNS server didn’t work? And you have still the only device in the network that has it’s WiFi connected but no Internet? Then we are going to reset the Ip Address, or better, we are going to request a new Ip Address from the router.

When your device connects to a network it will request an Ip Address from the local router. It uses DHCP for this and the router has a pool of Ip Addresses available so network device doesn’t conflict with each other.

To reset your network you can try to simply reboot your device. Don’t close and open the lid of your notebook, but go to start and reboot it properly. But if that doesn’t help then we will try to manually reset the network:

  1. Press Windows key +X
  2. Select command (admin) or PowerShell (admin)
  3. Enter the following command netsh int ip reset
  4. Reboot your computer

With this command, we have reset the TCP/IP protocol. After you reboot your computer you should be able to connect to the internet again.

Driver issue

Another common problem is an outdated driver. Windows 10 gets updated regularly and sometimes the drivers of your computer are outdated to communicate with Windows. This way it can happen that your notebook was working fine, but after a reboot suddenly can’t connect to your wireless network anymore.

  1. Press Windows key + X
  2. Select Device Management
  3. Expand Network adapters
  4. Find your Wireless network adapter
  5. Right-click and select Update Driver software
  6. Select Search automatically for updated driver software
  7. Windows will search for a newer driver and install it.

If Windows couldn’t find a better or newer driver you can always check the site of your notebook manufacturer (Hp, Dell, Lenovo etc) to manually check if there is an update for your device.

If you see an exclamation mark in the device management list then there is definitely a driver issue. Try to find a new driver or install an older version from the manufacturer’s website.

Multiple devices connected but no internet access

If you have more then one device that has it’s wifi connected but not internet access then we have to look at your router or access point for the problem. Sometimes the solution is simple, just restart the router (make sure you leave it off for at least 30 seconds), but if that doesn’t help we need to take it one step further.

The question we need to ask is if it has worked or not. If the problem occurred suddenly and you didn’t change anything on your network then a problem with your ISP or a faulty cable is most likely the cause.

Connected a new access point

But what if you have connected a new access point? Most of the time you can connect to the new wireless network, but you don’t have internet access. This happens because of a configuration error in your access point.

The access point extends your network wireless, but your router is still in control of the assigned IP Addresses in your network. So the first thing you need to check is if you have DHCP disables on your access point. The router will assign an Ip address to the wireless connected clients.

When both devices are running DHCP you could end up with Ip conflicts (two devices using the same Ip address) or the access point may give the wrong information (wrong Ip range, gateway address or DNS servers).

Also, make sure that the access point has an Ip address in the range of the router. If you want to know more about setting up your home network, you can check this article with the best practices for your home network.

Router / Access point problem

If one can connect to the internet then you will have to look for the problem in the router or access point. First try to reboot the router or access point. Make sure your turn it off for at least 30 sec. This way all caches will reset resulting in a fresh start.

Give your device a couple of minutes to start up and try it again. If that didn’t solve the problem you can try to reset the device. Remember, if you (factory) reset the router or access point all configuration items can be lost. So make sure you have a backup of the configuration or have written down the most important information.

Conclusion

I hope you where able to solve the WiFi connected but no Internet error with the tips in this article. If you have any questions, then just drop a comment below.

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35 thoughts on “WiFi connected but no Internet? Fix it in 5 min!”

  1. Hello, I read through this article and did everything stated above for the single device section for my laptop, of which it’s connected quite alright. But I’m still unsure how to fix my phone’s connectivity issue. I’ve edited the DNS server address to 8.8.8.8 from when I was able to connect to the Wifi-repeater, but now the Wifi-repeater and the main wifi hub are both having the same issue: ‘Connected (no Internet access)’. The Wifi connects fine to other devices in my household now except for my phone. I’ve even had to factory reset my phone. How would I fix this?

  2. Hi,
    I have a desktop with a consistent internet speed of 200mb, with that I have no problem.
    I use its wi-fi to connect my two mobiles, my laptop, my digital camera, and perhaps most importantly, my Android TV box.
    I use a TP-Link to ensure the signal reaches the other side of the house where the TV’s located, 5-6 meters from the router.
    The thing is the wi-fi goes on and off, I can spend several hours with a perfect internet in the TV room, and then several hours with “connected, no internet”. I’ve tried EVERYTHING in this article and in the comments and still can’t get a stable wi-fi connection.

  3. Wasn’t very useful because these are only for laptop/desktop. What’s happenening with my internet is that I’m fully connected, full strength, but then I lose the connection completely, reconnect but without internet, but then after 30 seconds is back to full? Why is this? I’ve seen absolutely no one have this problem, and I cant contact bell because theyre help is absolute garbage

    • I believe I’m having the same problem. Several devices (an iphone, android phone, gym equipment) will periodically drop the internet connection. It seems to be at random, e.g. just 1 phone will lose internet for 30 seconds or so, then eventually internet access is restored – no other devices will be affected at the same time.

      Can find nothing on it – always a solid wifi signal, ability to stream video in HD and then suddenly *poof*, internet access lost, flick the wifi on my phone off and on again, connect to network with no internet access, then shortly after internet is back.

      Nightmare

  4. My Fire stick has WiFi, but it says no internet connection (how is that possible). It has a strong WiFi signal but continues to say no internet. The problem started when I purchased a WiFi extender. After set-up, my TV still plays all the Apps (Netficks), but once I switch over to Fire-stick I cannot even get to Home (Home not available) to try any of the possible solution. HELP

    • I have the exact same issue – Fire stick indicates no internet – yet has WIFI connection. All mobile devices still connected – albeit rather slow – to the wifi signal. But cannot access the internet.

  5. I have a Windows 10 laptop that won’t connect to my home WiFi network for the past 2 days. The laptop will connect to my phone’s mobile hotspot and all other devices in my house connect w/o issue to my home wifi. I have done all the troubleshooting listed in the article above and in addition uninstalled my WiFi Network Adapter, rebooted my computer but still can’t get the home WiFi network to work.

      • If it doesn’t connect at all, then most of the time the password is wrong. Try to “forget” the wifi network and reconnect.

        If you can connect to the wifi network, but are unable to access the internet, then show me the output of ipconfig /all. (open command prompt through windows key + x)

        • Hey I am also having the same issue it says the WiFi is on but the internet isn’t coming through and I have done the steps above.

  6. these solutions only work on laptops and desktop computers I need a solution that works for android Phones/Tablets

  7. New tablet internet worked fine. Today, get an internet signal but no internet connection. I have two other devices that are connected to the same hotspot device and they have internet connection, just not new tablet. Shut it down waited but still go internet!!! Help!!!

  8. Your advice is very helpful, though may I ask how do you solve this on your android phone? It’s been 2 days yet I haven’t get to solve this. May you please give some advice about that?

    • Hi Kim,

      What is exactly the problem with your Android phone? If you have connected it to your wifi, but you don’t have internet, then most of the time it’s due to a wrong password. Sometimes it helps to try the password on another device first.

      • on my android phone if i got to settings and then wifi it says status:connected
        Signal Strength:Excellent but If I go to a app for example YouTube it says “Connect to the internet your offline.check your connection” I don’t know what happened but it worked 4 hours ago and it currently works on other wireless devices

  9. My internet works fine on other devices but on my laptop it doesn’t work. It says its connected to the internet and there is a wifi connection but I can’t do anything on the internet, it just shows a tab with “Can’t reach this page”
    When I restart my laptop, it works for like 5 minutes then the problem appears again.
    I tried every possible solution. I uninstalled and reinstalled internet drivers, I tried DNS cache flush, Netsh winstock reset and many others.

    • In settings, it looks like I’m connected on my laptop but I can’t get on the internet. I’m using a travel wifi device.

    • This exact issue is happening with my home PC, were you able to resolve the issue? If so, could you please outline the steps you used? This is extremely frustrating, I’ve tried everything mentioned here and nothing is working. Help!

  10. Thank you for providing the knowledge to help me fix wifi connection that couldn’t connect to the internet. You saved me a hundred gray hairs!

  11. I have same problem like if I restart the router i am getting the net for 10 min and then it goes first I thought the problem with router and updated the firmware of that and now I am thinking it is the cable problem don’t know I am right please tell me if it is correct

  12. Hy Rudy,
    Thanks, but we live in a marina there is only wifi available. But as I said, the laptop can connect to any other network. Wherever I see a hotspot I’m able to connect and access the Internet. Just at home I can’t. Of course my drivers are updated but if it was driver or hardware related I would have problems elswhere.

    • Interesting & informative article – thank you.
      My issue is with MiBox You Tube via Tv screen in a guest suite & the message wifi has no internet access.
      Guest suite has its own router, signal strength excellent and bandwidth at top speed. Internet functional on phone and computer, just not this Tv. New hdmi cable purchased and still nothing. Any thoughts?

  13. Hi,
    Thanks a lot for your advise. After a motherboard replacement my laptop is the only device that can’t get Internet access through our Marina Net. (Connected/No Internet) but can connect to nearby restaurants that work the same way (Login-Site-code required) and to our smartphones etc. Only difference – their (restaurants etc.) Internet speed is much slower than the Marina Net.
    After everything else failed the command netsh int ip reset resettcpip.txt worked immediately but only for one day. Ever since no more chance to solve the problem.
    What else could I try? Why would the command above not work for a second time?
    I would much appreciate a hint.
    Kind regards
    Egon

    • Can you try it with a network cable? The problem seems to be related to your wireless adapter. If the network cable works fine, then you can check if there are new drivers available for your laptop (check the website from the manufacturer).

  14. This is a life saver!!!
    I immediately got internet access after I changed the DNS server as you said…
    Thank you so much

  15. I have a new laptop that I am trying to use with my phone mobile hotspot it says everything is connected it says I have internet access but I can’t access the internet help

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