How-To Fix “This site can’t be reached”

The error “This site can’t be reached” is a common error that you can get in Chrome when you try to visit a website. On the error page you will probably see one of the following error messages:

  • DNS_PROBE_FINISHED_NXDOMAIN
  • ERR_CONNECTION_TIMED_OUT

These errors don’t only occur on Windows 10, but you can also get them on Adroid devices.

this site can't be reached

If you are using Microsoft Edge then you will get the error message “Can’t reach this page” which is similar to the error “This site can’t be reached” in Chrome.

What causes the error “This site cannot be reached”

When you get the error message this site cannot be reached in Google Chrome then your browser is unable to connect to the server where the website is running. If it is only one or two sites that you can’t reach, then continue reading this article. But when you are unable to visit any website, then you should read this article for the solution.

So when you type in an URL (the name) of a website in your browser and hit enter, then your computer will need to look up the correct IP Address of the server running the website. It will use the DNS records for this.

Your computer keeps a local cache (copy) of the DNS address that you use often. New addresses are requested from your DNS provider (often your ISP). Your local cache may have an outdated address which causes the “this site cannot be reached” error.

Fix This site can’t be reached

Before we start with the possible methods to solve the error we first need to make sure that you are the only one that can’t reach the website. Because the problem doesn’t have to be on your end, maybe the server of the website is down.

1. Verify the URL name

Make sure that you have double-checked the URL (website name) that you have typed in. Most of the time the error is caused by a simple typo in the URL of the website.

2. Verify that the website is online

We can use an online tool to verify if the website is down for everyone or just you.

  1. Open the website downforeveryoneorjustme.com
  2. Type in the URL that you try to visit
  3. Click on or just me
Can't reach this page

You will either see a message “It’s not just younonexsistingwebsite.com is down.” or the message “It’s just youlazyadmin.nl is up”.

If it’s just you, then continue reading. Otherwise try to visit the website on a later moment.

3. Flush your local DNS Cache to Fix this site can’t be reached

Your computer keeps a local copy (cache) of all the DNS records. It uses this so it can resolve the DNS names more quickly. But sometimes the records in the DNS cache are outdated which can result in the error “This site can’t be reached”.

We can clear the DNS cache with a simple command. This won’t do any damage or harm to your computer. Your computer will only need to rebuild the local DNS cache which you won’t even notice.

  1. Press Windows key + X or right-click on the start menu
  2. Choose PowerShell or Command Prompt
  3. Type the following command ipconfig /flushdns and hit enter
  4. You will see the message “Successfully flushed the DNS Resolver Cache.”
fix This site can't be reached

Try opening the website that you want to visit again. If the error stays then continue reading.

3. Request a new IP Address

If flushing the DNS cache didn’t work then we are also going to reset our IP Address. This way we will get a new IP Address from the router.

With the PowerShell window from step 2 still open enter the following commands. Hit enter after each command:

ipconfig /renew
netsh int ip reset
netsh winsock reset

Restart your computer when completed and test if you can access the website.

4. Clear your browser cache

Your browser cache files from websites that you visit and stores cookies that contain specific website settings or information. Sometimes these files can cause the “this site can’t be reached” error in Chrome.

We are going to clear the cache of your browser. You don’t have to remove everything, you can safely keep your stored password and browser history.

  1. In Chrome click on the 3 dots beside the URL bar
clear browser cache in Chrome
  1. Choose Settings
  2. Select Privacy and Security on the left side (or scroll down)
  3. Click on Clear browsing data
  4. Select the following options:
    1. Time Range > All time
    2. Uncheck Browsing History
    3. Check Cookies and other site data
    4. Check Cached images and files
  5. Click on Clear Data
this site can't be reached in Google Chrome

Restart Chrome and test if you can visite the website again.

5. Disable extensions in Google Chrome

Extension in Google Chrome can be really useful, but sometimes that can also interfere with loading a particular website. We are going to disable the extensions briefly, to make sure that the extensions in Chrome are not the cause of the “this site can’t be reached” error. You can turn them back on after testing.

  1. Click on the 3 dots in Chrome
  2. Select More Tools
  3. Choose Extensions
Disable extentions in Google CHrome
  1. Disable all extensions that are turned on. You can leave the Chrome Apps turned on.
Disable all extensions

Reload the webpage that you are trying to visit and see if the error is resolved. If the problem is solved, turn the extensions back on one at a time to find out which one caused the problem.

If it didn’t help, then you can turn them all back on.

6. Use a different DNS server

DNS servers can also be used for content filtering, which can prevent access to a particular website. You can change the DNS server that you want to use locally on your computer.

  1. Press Windows key + X (or right-click on start) and choose Network Connections
  2. Click on Change adapter options
  3. Double click on your (wireless) network adapter
  4. Select Properties
  5. Doube click on Internet Protocol version 4 (TCP/IPv4)
  6. Select Use the following DNS server address and enter 8.8.8.8 and 8.8.4.4.

Try to visit the website and see if the “this site can’t be reached” error is resolved

What you shouldn’t do to Fix this site can t be reached

Some websites are suggesting methods to solve the error “This site can’t be reached” that are really unnecessary. If you can’t reach only one particular website, then there is really no need to do one of the following:

  • Resetting your modem
  • Re-installing network drivers
  • Resetting your wireless network
  • Reinstall Chrome

Other possible causes

Did non of the above solved your issue and are you still the only one that is unable to access the website?

Some websites like forums can block users based on their IP Address. This will prevent you from accessing their website at all. The only way to test this is to access the website from another location (your work, or from a mobile hotspot).

Company devices may have content policies in place that prevent you from accessing website in certain categories. You can contact your IT department to verify if the access to the website is blocked.

Wrapping Up

I hope you were able to fix the this site can’t be reached error in Chrome. If you have any questions, just drop a comment below.

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